• ~20 years of hands-on experience in large-scale operations management, delivery and program management (PMO) with major Software Products & services, BPO & KPO companies.
  • Led very rapid turn-arounds by restructuring, building governance frameworks and by leveraging strong technology background.
  • Domains: Publishing-Print & Digital, e-learning, Legal, Healthcare, GIS, and Telecom.
  • Led a globally dispersed 1,350 resources team providing application development, tech support (L1 & L2, e-mail & chat) & testing services for major legal, publishing and e-learning customers. (150+ projects).
  • Led a 200 heads Program Management Office for a complex $80 million program with globally dispersed vendors (Tech Mahindra, Rolta, RMSI, Infotech, Sanborn, TCS etc) for a US based Telecom giant.
  • Built a technology enabled BPO company from scratch and led its highly cost-effective operations.
  • Implemented extreme automation across multiple verticals reducing costs significantly for the customers. Hands-on experience in BPR and workforce automation.
  • Designed several enterprise-class applications including an ERP. Extensive experience with workflow management, dashboard (BI), content management and digitization technologies.

Specialties

  • Program Management: Global Delivery for Software Products, BPO & KPO
  • Product Management: ERP, Executive Dashboards, Workforce Management, HRMS, e-commerce portals, mobile apps.
  • Technology Management: Business Analysis, Requirements Engineering, iOS & Android – native/hybrid apps, Microsoft & Open Source technologies.
  • Quality Management: ANSI Standards, ISO 9001, ISO 27001, CMMi
  • GIS: Telecom – Field Inventory, Landbase, WOP, Facilities Migration
  • Publishing: Pre-press, eBooks, Digital Libraries, Newspaper Digitization, Single Source Publishing
  • e-learning: LMS, Content Distribution, DRM, m-learning, simulations, edugames, interactive ebooks